Job Details

• Location: Remote, OR, USA
• Employment Type: Full-Time, Remote
• Compensation: $23 to $24 per hour

Benefits Offered

• Dental
• Medical
• Retirement
• Vision

About the Role

The Customer Service position at Perdoceo Education Corporation involves assisting students throughout their education program with CTU. You will be speaking with students over the phone and responding to inquiries received through our systems.

Responsibilities

• Support enrollment, student development, and retention services while ensuring a quality learning experience.
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Be a liaison for students, enabling them to connect with various departments.

Requirements

• Bachelor’s degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

What We Offer

• Salary Range between $23 and $24 per hour
• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
• Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)